Free Returns & Package Protection

When I had a snap button issue with my new bag, Bonnie in Customer Service responded within 24 hours and immediately set up a Warranty Claim for me and emailed me my return label. It was such an easy process and my new bag just arrived yesterday! Everything happened so quickly and Bonnie always responded to any question I had the next day! That is how you create brand loyalty!! Thank you TOBIQ, can't wait to use my new bag!!

Fortunately didn't need it but it's nice to have the added protection

Free returns and package protection is a nice option to have in purchasing!

The bag arrived on time and was even better than expected, so roomy. Was able to pack for a weekend with clothes, tech (computer and iPad plus cords) along with craft projects and even a card game. the handles on all sides make is super easy to move around while the backpack straps really help with going up and down stairs.

I love all the compartments and that they are multi colored.

The only thing I would change would be the backpack straps. The zipper where you hide the backpacks come up higher then where the straps are sewn (obviously so they can be hidden) but when using the straps it bends/wrinkles the zipper spot of the compartment when open. I wonder if slits could be put in the back part of the compartment for the straps to go through so the zipper can remain closed and no bending of the material. Otherwise I really love this bag and use it for a diaper bag!

I am waiting for the Hawaiian colors to come back into stock and then will be getting that one as well!

The price may seem steep but the quality of this bag is amazing! Buy the bag!