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Free Returns & Package Protection
Free Returns & Package Protection
4.93 / 5.0
(29) 29 total reviews
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Super fast and easy service to return the items.
Thanks so much! We’re glad the return process was quick and easy for you.
I just took my first trip with my new TOBIQ 30L bag. It was great! I loved being able to separate my things - I especially liked the different colors so I can easily identify which compartment to open. I was also impressed with the high quality of the materials and the ability to use it as a backpack in the airport. I loved it so much that I purchased the 60L and the 45 duffle bag as well!
It was nice to know that I could return my bag if I had a problem. Fortunately I did not!
Thank you so much for the wonderful review! We’re thrilled to hear the 30L worked so well for your trip — and that you loved it enough to add the 60L and 45L too! Enjoy your travels!
When I had a snap button issue with my new bag, Bonnie in Customer Service responded within 24 hours and immediately set up a Warranty Claim for me and emailed me my return label. It was such an easy process and my new bag just arrived yesterday! Everything happened so quickly and Bonnie always responded to any question I had the next day! That is how you create brand loyalty!! Thank you TOBIQ, can't wait to use my new bag!!
We’re so glad Bonnie and our team could make the process easy for you! Thank you for sharing your experience and for your support — we can’t wait for you to enjoy your new bag!
Fortunately didn't need it but it's nice to have the added protection
So glad to hear that! It’s always nice to have that extra peace of mind just in case. Thanks for sharing.
Free returns and package protection is a nice option to have in purchasing!
Thanks! We’re glad you find the free returns and package protection helpful!