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Free Returns & Package Protection
Free Returns & Package Protection
4.93 / 5.0
(27) 27 total reviews
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When I had a snap button issue with my new bag, Bonnie in Customer Service responded within 24 hours and immediately set up a Warranty Claim for me and emailed me my return label. It was such an easy process and my new bag just arrived yesterday! Everything happened so quickly and Bonnie always responded to any question I had the next day! That is how you create brand loyalty!! Thank you TOBIQ, can't wait to use my new bag!!
We’re so glad Bonnie and our team could make the process easy for you! Thank you for sharing your experience and for your support — we can’t wait for you to enjoy your new bag!
Fortunately didn't need it but it's nice to have the added protection
So glad to hear that! It’s always nice to have that extra peace of mind just in case. Thanks for sharing.
Free returns and package protection is a nice option to have in purchasing!
Thanks! We’re glad you find the free returns and package protection helpful!
The bag arrived on time and was even better than expected, so roomy. Was able to pack for a weekend with clothes, tech (computer and iPad plus cords) along with craft projects and even a card game. the handles on all sides make is super easy to move around while the backpack straps really help with going up and down stairs.
Thanks for the great review! So happy the bag worked perfectly for your weekend and that you love the handles and straps!
I love all the compartments and that they are multi colored.
The only thing I would change would be the backpack straps. The zipper where you hide the backpacks come up higher then where the straps are sewn (obviously so they can be hidden) but when using the straps it bends/wrinkles the zipper spot of the compartment when open. I wonder if slits could be put in the back part of the compartment for the straps to go through so the zipper can remain closed and no bending of the material. Otherwise I really love this bag and use it for a diaper bag!
I am waiting for the Hawaiian colors to come back into stock and then will be getting that one as well!
The price may seem steep but the quality of this bag is amazing! Buy the bag!
Thanks for the detailed feedback! We’re glad you love the compartments and quality. Great suggestion about the straps— we’ll pass it on! Hope you get the Hawaiian color soon!