Returns & Exchanges
Didn't quite fall in love with your purchase? Don't worry, we've got you covered with our hassle-free return policy! Here at TOBIQ, we understand that sometimes things just don't work out, and that's okay. That's why we gladly accept returns within 30 days of product delivery, with just a small deduction of $9 for the return shipping label.
For a full refund, simply ensure that the items are returned to us in their original, new, and unused condition, with all tags securely attached. Once we receive your return, our team will inspect it promptly, and we'll credit the original payment method, deducting only the shipping fee.
Please note that for international deliveries, any additional duties and taxes cannot be refunded.
Starting your return process is quick and easy! Just click on the box below labeled "click here for return or exchange," and our returns portal will guide you through a few simple questions and provide you with a return mailing label. Your refund will be processed promptly upon receipt and verification.
Looking to swap for a different size or color? Or perhaps prefer store credit? No problem at all! Just click on the designated box for return or exchange, follow the prompts, and our portal will assist you in arranging your exchange. Once your item is on its way back to us, we'll send out your replacement without delay.
Need further assistance or have any questions? Feel free to reach out to our friendly customer service team below! We're here to help, and we'll strive to respond to your inquiries within 24 business hours.