Shipping Timeline
Once your order is placed, our dedicated fulfillment team swings into action with lightning speed to ensure your bags are swiftly dispatched! Within just 48 hours, your order will be expertly packaged and sent on its way. Please note that we don't operate on weekends or holidays, so if you opt for next day or second day air, it will be processed and shipped on the next business day. For those seeking expedited delivery, we recommend planning accordingly.
Enjoy the perk of free standard shipping within the continental U.S. for orders totaling over $200. For orders under $200, fret not! Standard shipping is available at checkout for a nominal flat rate of $9. Looking for even faster delivery? Select from our 2-day air and next-day air options, with rates conveniently calculated during checkout. Rest assured, air shipments will be dispatched the next business day or sooner, depending on the time of order placement.
Order Cancellation
Our fulfillment team is very quick to get your orders out the door to you! Our customer service team has a 24 hour business day window to respond to your requests. If you need to cancel or change an order, we will do our best to help you! But, if our warehouse fulfills your items as you ordered it before changes could be made, it will have to be rerouted for a $30 shipping fee. This fee is charged by the mail carrier rerouting the product.
We will do everything we can to help you when mistakes are made in the ordering/shipping process. We want you to be satisfied with your TOBIQ customer experience! If errors are made on either end, we hope you return our efforts to help you with understanding and kindness. Thank you!