Want a different size or color? Or return for in store credit? Easy peasy! Click the box below and follow the prompts for an exchange. Our portal will help you arrange to exchange for an item of equal value, or in store credit. Once your item is in the mail, we will send your replacement.
Didn't love your item? It's OK, we still love you!
Click on the box below.
TOBIQ gladly accepts returns within 30 days of product delivery, minus the cost of a $9 shipping label. For a full refund, items must be returned to us in their original new & unused condition with tags attached. Once we receive your return, we'll inspect it and credit the original payment method (minus shipping fees and damages if applicable).
Once your order is placed, our fulfillment team is very quick to get your bags out the door! It will be packaged and shipped within 48 hours. We do not work on weekends or holidays, so if you choose next day or second day air, it will not be sent out until the next business day. If you need speedier shipments, please plan accordingly.
We offer free standard shipping speeds in the continental U.S. for orders over $200. Standard shipping for orders under $200 can be purchased at check out for a flat rate of $9. If you would like to purchase faster shipping, 2 day air and next day air rates are available and calculated at check out. Air shipments will be sent out the next business day or sooner, depending on when the order was placed.
We are thrilled to expand our customer base and ship internationally. We offer free international shipping on select orders over $250. Duties and taxes are determined by the customs agency at the destination of the recipient. International customers must understand that these fees can widely vary, are due at the time of delivery, and are the customers responsibility. These fees are non refundable. We highly recommend our customers becoming familiar with their local shipping carriers as we can only track orders within the US. We will provide a proof of shipment, and customers will then will be directed to the international carrier to ensure delivery. All international order sales are final.
Our products are fulfilled and shipped from our warehouse in Salt Lake City, UT. Shipping speeds vary greatly, depending on your delivery location. Here are estimated delivery windows:
- Economy continental US: 3-8 business days
- Economy HI, AK, Outter Islands: 2-3 weeks
- Next Day Air: 1 Business day
- 2nd Day Air: 2-3 Business days
Order Cancellation or Edits
Our fulfillment team is very quick to get your orders out the door to you! And, our customer service team has a 24 hour business day window to respond to your requests. Because of this timeline, we cannot change or edit an order once it has been placed. We suggest reaching out to your shipping carrier for rerouting packages, and using our returns portal to make changes to your purchase once it has been delivered.
We will do everything we can to help you when mistakes are made in the ordering/shipping process. We want you to be satisfied with your TOBIQ customer experience! If errors are made on either end, we hope you return our efforts to help you with understanding and kindness. Thank you!
Any questions about our shipping policies? Shoot us a quick message and we'll get back with you in 24-48 hours. Thanks!